How do I do it? I combine creative problem-solving with a strong understanding of new technologies to drive innovation. My approach is inclusive and collaborative, ensuring everyone is on the same page and working towards common goals. Whether it’s designing strategies or leading digital projects, I focus on delivering results that make a difference.
View My ResumeGPA 4.4/5.0
Accelerated Design Track - From Insights to Viability 2012
Yearly Award given to team of most impactful intiative.
Led Women's in Stem ARG to promote diversity & inclusion.
I craft strategies that bridge the gap between customer needs and business goals. Through collaborative partnership, I help organizations develop experience visions that are both ambitious and achievable, backed by practical roadmaps that deliver measurable impact.
I bring clarity to complex customer journeys. Drawing from 20+ years of experience, I help organizations visualize and optimize their customer interactions, transforming pain points into opportunities that drive both customer satisfaction and business growth.
My passion lies in uncovering the story behind the data. I partner with teams to reveal meaningful customer insights through targeted research, helping businesses understand not just what customers do, but why they do it .
I guide organizations through thoughtful digital evolution. My approach ensures technology serves your customers and teams effectively, creating connected experiences that feel natural while driving efficiency and growth.
I believe in making strategy actionable. My workshops energize teams and create clarity, turning complex challenges into focused initiatives. Together, we'll move from ideas to impact, with clear direction and shared purpose.
I partner with leaders and teams to build lasting CX capabilities. My coaching approach combines strategic guidance with practical tools, helping organizations develop the confidence and skills to deliver exceptional experiences long after our engagement ends.